About me
I am an enthusiastic 365 Cloud Engineer based in the East Midlands, with rich experience of over 8 years in various fields within the IT Industry.
I provide high-level support & project implementation work
I have always had a passion for technology and strive to be the best I can be in any role by continuously developing my skill set within my workplace. I have undertaken several further education & certification opportunities within my previous roles.
Highly motivated Innovation Lead with 7 years experience delivering robust technical solutions and driving continuous service improvement in complex, scalable enterprise environments (Commercial & Education). Proven ability to provide technical leadership on cloud architecture design and implementation (Azure/M365/Intune), enhance service delivery through ITIL best practices, automation, and strategic guidance.
Recognised as a trusted advisor and key contributor, adept at building collaborative stakeholder relationships and translating technical capabilities into business value, including tangible cost savings.
Eager to apply expertise in a role focused on technical leadership, solution architecture, and strategic service enhancement.
You can see examples of these projects further down below.
What I do
From being given a scope of work for a project or an area to provide support, to being asked to provide high-level design for the final product, I am flexible enough to do everything that falls in between these lines.
High-Level Design
An effective project requires understanding the business requirements, as well as the needs of the end-users. I've had great exposure in doing this, and providing high-level design in a number of different areas within M365's platform, such as:
Low-Level Design
As well as exposure to the high-level design aspects of M365, I have in-depth experience, and exposure to a variety of different tools & services within the Microsoft Stack such as:
End-user Support
Thanks to my developed background, I am able to provide varied tiers of support to end-users, whether that be BAU issues or project related snags.
I also have experience in both training end-users, as well as being a mentor and upskilling other members of my team.
This enables me to deliver and share knowledge that helps the business work more efficiently as a whole, whether that be through one-on-one support, or writing up documentation and wiki articles.
Top 5 skills
Between
Up to
Summary of my experience
Current
The 848 Group
Innovation Lead
Promoted to Innovation Engineer at 848 Group, I build upon my experience in technical leadership and service improvement to identify and implement emerging technologies. My focus is on enhancing our Azure and wider infrastructure landscape, driving automation to iterate managed services, and translating technical capabilities into tangible business value for our clients.
Technical Services Coordinator
As a Technical Services Coordinator in an MSP environment within the dynamic IT industry, I bring a wealth of experience and expertise in managing and coordinating technical services to deliver exceptional support and solutions to clients. With a keen eye for detail and a passion for efficiency, I excel in overseeing the smooth operation of technical services, ensuring seamless communication between clients, technical teams, and stakeholders.
2022 – 2023
Our Learning Cloud
3rd Line Cloud Support Engineer / Infrastructure & Platform Engineer (Projects)
OLC is a subsidiary of Greenwood Academies Trust which focusses on MSP for its Core Cloud and Core Cloud Plus offerings. My role mainly focused on providing a fluid and seamless migration towards Our Learning Cloud's Microsoft software solutions from other third-party solutions or existing 365 infrastructure.
2021 – 2022
Greenzone Facilities Management Limited / McConnell’s Electrical
Company Ltd
Multi-site Network Infrastructure Technician
I managed two contrasting multi-million-pound companies simultaneously, I was the first point of contact for all technical related Incidents, requests both onsite and remotely where appropriate, and infrastructural maintenance. In addition to day-to-day incidents; carrying out on-going projects both as lead management and as part of the wider Network Infrastructure team.
2020 – 2021
Diverse Academies Trust
Multi-site IT Technician
I covered multiple primary and secondary schools, and was their assigned technical resource for all support requests and issues. In addition to providing roaming support to my schools, I was also tasked with supporting and implementing projects of varying sizes and scope both as technical lead and as part of the wider Cluster Network team.
Types of projects I have been involved with
As mentioned above, I have been involved with a variety of different projects across different organisations. Below are a few examples of projects that I have taken part in and completed.