About me
About me
I am an enthusiastic 365 Cloud Engineer based in the East Midlands, with rich experience of over 8 years in various fields within the IT Industry.
I provide high-level support & project implementation work
Highly motivated Technical Services Coordinator with 7 years experience delivering robust technical solutions and driving continuous service improvement in complex, scalable enterprise environments (Commercial & Education). Proven ability to provide technical leadership on cloud architecture design and implementation (Azure/M365/Intune), enhance service delivery through ITIL best practices, automation, and strategic guidance.
Recognised as a trusted advisor and key contributor, adept at building collaborative stakeholder relationships and translating technical capabilities into business value, including tangible cost savings.
Eager to apply expertise in a role focused on technical leadership, solution architecture, and strategic service enhancement.
I also have a track record of project implementation with varying sizes ranging from 70-100 users all the way up to a few thousand, this could be from a Modern Workplace Migration / SharePoint or OneDrive Data Migration / On-Premise to Cloud or even Tenant-to-Tenant Migrations.
I have always had a passion for technology and strive to be the best I can be in any role by continuously developing my skill set within my workplace. I have undertaken several further education & certification opportunities within my previous roles.
My skills
I believe that learning never stops and I am fully invested in my self-learning, researching new technologies and tools that will help me upskill and develop my knowledgebase.
Top 5 skills
Experience
2023 – Current
The 848 Group
Technical Services Coordinator
As a Technical Services Coordinator in an MSP environment within the dynamic IT industry, I bring a wealth of experience and expertise in managing and coordinating technical services to deliver exceptional support and solutions to clients. With a keen eye for detail and a passion for efficiency, I excel in overseeing the smooth operation of technical services, ensuring seamless communication between clients, technical teams, and stakeholders. Providing technical leadership and coordination focusing on service delivery, improvement, and strategic alignment for diverse clients.
2022 – 2023
Our Learning Cloud
3rd Line Cloud Support Engineer / Infrastructure & Platform Engineer (Projects)
OLC is a subsidiary of Greenwood Academies Trust which focusses on MSP for its Core Cloud and Core Cloud Plus offerings. My role mainly focused on providing a fluid and seamless migration towards Our Learning Cloud's Microsoft software solutions from other third-party solutions or existing 365 infrastructure.
2021 – 2022
Greenzone Facilities Management Limited / McConnell’s Electrical
Company Ltd
Multi-site Network Infrastructure Technician
I managed two contrasting multi-million-pound companies simultaneously, I was the first point of contact for all technical related Incidents, requests both onsite and remotely where appropriate, and infrastructural maintenance. In addition to day-to-day incidents; carrying out on-going projects both as lead management and as part of the wider Network Infrastructure team.
2020 – 2021
Diverse Academies Trust
Multi-site IT Technician
I covered multiple primary and secondary schools, and was their assigned technical resource for all support requests and issues. In addition to providing roaming support to my schools, I was also tasked with supporting and implementing projects of varying sizes and scope both as technical lead and as part of the wider Cluster Network team.
2019 – 2020
XMA
L1/2 Technical Analyst
First point of contact for all technical related Incidents and Requests, logging customers’ incidents and requests or other ‘calls’ (whether by telephone, email or other source) and then try to resolve those calls to the end users’ satisfaction in accordance with agreed service level agreements. In addition, identifying, logging and escalating major incidents and problems as they arise and taking all necessary information down to feedback to the Major Incident Manager.
2018 – 2019
Jigsaw24
Apple Customer Support Advisor
Provided first-line support for both Apple and non-Apple products to companies and public customers by remotely diagnosing and troubleshooting issues to determine if they needed to be sent in for repair, performed on-site diagnostic tests on hardware that had been sent in and compiled thorough reports for the bench engineers to enable them to accurately resolve the issue first time. Qualified in Apple ACMT & ACiT
Qualifications
Issued 2018
Apple Certified IOS Technician (ACiT)
Issuing organization: Apple
Issued 2018
Apple Certified Macintosh Technician (ACMT)
Issuing organization: Apple
Issued 2018
Apple Service Fundamentals
Issuing organization: Apple
Courses Taken
March 2023
MS100 Microsoft 365 Identity & Services
Provider organization: QA
December 2018
Apple Service Fundamentals
Provider organization: Apple